What payment methods do we accept?
We accept safe and secure payments on-line through Paypal and Google Checkout. It is possible to pay with a credit/debit card, via Paypal, but without having a Paypal account. We do not store credit card details nor do we share customer details with any 3rd parties. We also accept Cheques and Postal Orders but please allow time for the funds to clear.
Use one login everywhere:
With Google Checkout you can quickly and easily buy from stores across the web and track all your orders and delivery information in one place.
Shop with confidence:
Google’s fraud protection policy covers you against unauthorised purchases made through Google Checkout, and your purchase history or full card number will not be shared with sellers.
You can keep your email address confidential, and easily turn off unwanted emails from stores where you use Google Checkout.
What Is PayPal?
PayPal is the safer, easier way to pay online. Pay with your credit card without exposing your credit card number to the merchant. Plus, speed through checkout whenever you shop online.
Never reveal your credit card number to the merchant.
100% protection against any unauthorised payments sent from your account.
Every purchase confirmed with an email receipt.
Speed through checkout whenever you shop online.
Pay with your credit card, debit card or bank account.
No need to re-type your financial information.
Is PayPal safe to use?
PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction. PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet.
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How do I make a return?
If you wish to return an unwanted item for a refund you may do so within 7 days of purchase. Goods must be returned complete and undamaged with all accessories and instructions. All goods and original packing must be returned in reasonable condition at your expense. Please contact us first, in writing, and we will provide you with a returns reference. Returns cannot be accepted without this. This does not affect your statutory rights. We will refund you using the same method originally used by you to pay for your purchase.
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We offer free shipping on many items. This will be displayed at the bottom of the product page. However delivery of certain large or heavy items to the Highlands and Islands will incur an additional charge for delivery. These postcodes are listed below: AB31-38, AB40-56, HS, IV1-28, IV30-32, IV36-49, IV51-56, IV63, KA27-28, KW1-17, PA20-38, PA41-49, PA60-78, PH4-44, PH49-50, ZE, Northern Ireland (BT), Isle of Man (IM), Isle of Wight, Scilly Isles, Channel Islands and Republic of Ireland. Please contact us for a quote.
Items not listed as having free shipping may be charged as follows:
Up to 1kg £3.95
1.1kg - 10kg : £6.95
10.1kg - 20kg : £9.95
20.1kg - 100kg : £24.95
These postage costs are for UK mainland only. Shipping to Highlands and Islands may incurr additional costs. Please contact us for details.
Goods may be dispatched either by Royal Mail or by courier UK Mail Ltd., at our discretion and depending on value, weight and location. Certain items will be dispatched direct from our suppliers. If goods are sent by courier a signature will be required. A contact phone number should be provided for all courier deliveries. This is helpful so that the courier driver may contact you if they are unable to locate your address or if necessary to advise you of the delivery details. An e-mail will be sent to you detailing delivery details once your order has been dispatched.
If you have any questions regarding shipping please contact us using the Contact Us button on the home page.
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You do not need to give us any personal information to use most of this site. However, if you would like to purchase items from this site you will need to provide us with some information. We will use your information for administration of customer orders only. We do not store credit card details nor do we share customer details with any 3rd parties.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
The type of information we will collect about you includes:
• your name
• phone number
• email address
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.
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Terms & Conditions
ClickOnShop.co.uk promise to provide the goods you have ordered, plus postage and packing, subject always to availability and credit status.
All prices are displayed in English Pounds.
Goods will be despatched when payment is received. We undertake to despatch orders within two working days, however goods are usually despatched with 24 hours. In the event of there being a delay you will be notified accordingly. We will notify you once your order has been shipped. Your order should be delivered within 1-5 working days depending on the product and method of delivery. If we are unable to meet this we will contact you to arrange a different delivery date or offer a full refund. If you have not received delivery of an item after 7 working days, please contact us so we can chase up the delivery, find out where your item is and when you can expect it. We accept no liability for goods required for a specified date, which fail to arrive due to circumstances beyond our reasonable control.
We want you to be completely happy with our service and are eager to resolve problems. We endeavour to respond to complaints within 48 hours. If you have a question regarding your order please e-mail us giving as much detail as possible.
We reserve the right to refuse, modify, amend, change an order, change a price, and will inform you immediately of any change, and give you the right to cancel or amend your order, with no penalty whatsoever.
If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery or repair or replace any goods that are damaged or defective upon delivery. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence. These terms and conditions do not override our/your rights by law to pursue any avenue we decide upon under English law, they also do NOT affect your statutory rights as a consumer.
We endeavour to ensure all descriptions, specifications, images and prices are accurate. We accept no liability arising from errors (including typographical) contained in, or any omissions from, this website. Images shown are for guidance only, there may be slight variances in colour and design if a product has been updated by the manufacturer. We reserve the right to change these details without notice.
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